Question 1

What purity level do your peptides have?

Accepted Answer

All our research peptides are manufactured to a minimum of 99% purity, verified by independent laboratory testing using HPLC and mass spectrometry. Each product includes a Certificate of Analysis (COA) upon request.

Question 2

Are your peptides suitable for human consumption?

Accepted Answer

No. All our products are strictly for research purposes only and are not intended for human consumption, veterinary use, or any clinical application. They are designed for laboratory research by qualified researchers only.

Question 3

How should I store the peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides should be stored at -20°C or colder for long-term storage. Once reconstituted, store at 2-8°C and use within the timeframe specified in the product documentation. Avoid freeze-thaw cycles.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and debit cards through our secure Stripe payment processor. All transactions are encrypted and PCI-compliant.

Question 5

Can I place a bulk order?

Accepted Answer

Yes! For bulk orders or institutional purchases, please contact us through our contact form with your requirements. We offer competitive pricing for larger quantities and can provide custom quotations.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship to most countries worldwide. Shipping times and costs vary by destination. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Question 7

How long does shipping take?

Accepted Answer

UK orders typically arrive within 1-3 business days. International orders take 7-14 business days depending on the destination. All orders are shipped with temperature monitoring to ensure product integrity.

Question 8

Do you offer expedited shipping?

Accepted Answer

Yes, we offer express shipping options at checkout. Expedited orders are processed within 24 hours and typically arrive within 1-2 business days for domestic shipments.

Question 9

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress. For order status inquiries, visit your account dashboard or contact our support team.

Question 10

Do you provide Certificates of Analysis (COA)?

Accepted Answer

Yes, we provide a Certificate of Analysis for all products. COAs include detailed information about purity, identity verification, and testing methodology. You can request a COA through your account or by contacting us with your order number.

Question 11

What testing methods do you use?

Accepted Answer

Our products undergo rigorous testing using High-Performance Liquid Chromatography (HPLC) for purity analysis and Mass Spectrometry (MS) for molecular weight and identity confirmation. All testing is performed by accredited third-party laboratories.

Question 12

What is your return policy?

Accepted Answer

Due to the nature of research chemicals, we cannot accept returns of opened products. Unopened products may be returned within 30 days of delivery for a refund minus shipping costs. Quality concerns are handled on a case-by-case basis.

Question 13

What if I receive a damaged product?

Accepted Answer

If you receive a damaged product, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement to be sent at no additional cost.

Question 14

Do I need an account to place an order?

Accepted Answer

You can checkout as a guest, but creating an account allows you to track orders, save addresses, view order history, and receive exclusive updates. Account creation is free and takes less than a minute.

Question 15

How do I reset my password?

Accepted Answer

Click the "Forgot Password" link on the login page and enter your email address. You'll receive instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder.

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