Privacy Policy

1. Introduction

PurePeptideHub ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Account Information: Name, email address, phone number, institutional affiliation
• Professional Credentials: Research credentials, laboratory information, certifications
• Billing Information: Billing address, shipping address
• Payment Information: Credit card details (processed securely through Stripe; we do not store full payment card numbers)
• Order Information: Purchase history, product preferences, order details
• Communication Data: Customer service inquiries, feedback, correspondence

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Third-Party Information

We may receive information about you from third-party services, including analytics providers, payment processors, and shipping carriers.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and transactions
• Verify your credentials and eligibility to purchase research chemicals
• Communicate with you about orders, products, and services
• Provide customer support and respond to inquiries
• Send administrative information, updates, and security alerts
• Improve our website, products, and services
• Analyze usage patterns and optimize user experience
• Prevent fraud, unauthorized transactions, and other illegal activities
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent, where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe and other payment processors handle payment transactions
• Shipping: Logistics and delivery companies process and ship orders
• Analytics: Analytics services help us understand site usage and performance
• Email Services: Email service providers send transactional and marketing emails
• Customer Support: Support platforms help us manage customer inquiries

4.2 Legal Requirements

We may disclose information if required by law or in response to:

• Legal process (subpoenas, court orders, legal proceedings)
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Investigation of suspected fraud or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Essential Cookies: Enable core functionality like authentication and shopping cart
• Analytics Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits across websites for advertising purposes

You can control cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Service.

6. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing (see Stripe Privacy Policy)
• Google Analytics: Website analytics (see Google Privacy Policy)
• Shipping Carriers: USPS, FedEx, UPS, DHL for order fulfillment

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• PCI DSS compliance for payment card data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of your relationship with us
• Legal, regulatory, or contractual obligations
• Dispute resolution and legal defense requirements
• Business operational needs

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing your information
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@purepeptidehub.com. We will respond to your request within the timeframe required by applicable law.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To submit a CCPA request, email privacy@purepeptidehub.com with "CCPA Request" in the subject line.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: performance of a contract, compliance with legal obligations, legitimate business interests, and your consent.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with applicable law.

13. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

14. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Our Service does not currently respond to DNT signals, as there is no industry standard for how to interpret them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website. Your continued use of the Service after changes constitute acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: